Start with route-specific docs before escalating a product-usage question.
Use the support route for operational help outside the docs tree.
Use this when the product itself should improve, not just when you need instructions.
Most logged-in account questions resolve in the profile module.
General questions
These questions help orient new users before they decide whether to go deeper into challenges, skills, prompts, or workspace flows.
Account and subscription
Most account issues are really route-discovery issues. The main thing to know is which profile surface owns which type of change.
Challenges and learning
Challenge questions usually come from deciding whether to browse, start locally, or create something new. These answers focus on that decision point.
AI tools and integrations
The most common tool confusion is about provider credentials versus platform auth. Keep that distinction clear and the rest of the tool model gets much simpler.
Support and escalation
When the product really is stuck, use the route that matches the type of issue. That keeps support requests actionable instead of vague.