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Adaptive Thinking and A2A for Service Escalation
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Linked challenge: Build an Agentforce Enterprise Orchestrator with Gemini 2.5 Pro and Semantic Kernel
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Linked challenge
Build an Agentforce Enterprise Orchestrator with Gemini 2.5 Pro and Semantic Kernel
Prompt source
Original prompt text with formatting preserved for inspection.
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Enhance your agent system to handle the `Handle_Service_Escalation` task. Implement an A2A-like communication pattern within Semantic Kernel for an initial agent to escalate the issue to a specialized agent. Furthermore, demonstrate how one of your agents utilizes an adaptive thinking budget with Gemini 2.5 Pro (Deep Think mode) to efficiently diagnose and resolve the issue, minimizing computational cost while ensuring accuracy.
Adaptation plan
Keep the source stable, then change the prompt in a predictable order so the next run is easier to evaluate.
Keep stable
Hold the task contract and output shape stable so generated implementations remain comparable.
Tune next
Update libraries, interfaces, and environment assumptions to match the stack you actually run.
Verify after
Test failure handling, edge cases, and any code paths that depend on hidden context or secrets.