Build a Return Proof Evidence Reconciler and Seller Response Assembler

Cross-reference buyer damage evidence against courier delivery logs and seller packaging manifests. Synthesize structured dispute response dossiers for Beckn arbitration.

E-commerce seller dispute specialist

Ingest contested buyer return claims and attached synthetic photo metadata from Beckn callbacks.

Compare delivery timestamp signatures against original courier proof-of-delivery records.

Evaluate seller pre-shipment packaging weigh-in logs against claimed transit damage patterns.

Assemble an objective dispute response dossier with recommended settlement terms for seller review.

Split-screen evidence comparator showing pre-shipment weights, delivery photos, and draft Beckn response.

Synthesize paired pre-shipment warehouse logs, proof-of-delivery telemetry, and buyer return files. Starter examples below are synthetic. They are not downloaded records.

Beckn protocol specifications Adopts Beckn Core 1.0.0 post-fulfillment feedback, dispute response, and callback message structures.

crewai, pydantic, fastapi. Orchestrates specialized agent roles for courier audit, packaging analysis, and legal dispute drafting. Local Llama 3 or hosted Claude model for dispute evidence extraction and response generation.

Submit runnable source, pinned dependencies, setup commands, a working interface, example outputs, and a recorded end-to-end demo. Include tests and an action log.

Match return claims against courier tracking events and pre-dispatch weight manifests.

Calculate dimensional and weight discrepancies to detect transit tampering.

Generate compliant Beckn response payloads containing dispute evidence attachments.

Require merchant dispute specialist authorization before transmitting responses.

```json [ { "input": { "dispute_id": "DISP-552", "buyer_claim": "Received empty box without high-value silk sari", "dispatch_weight_kg": 1.25, "delivery_weight_kg": 0.35, "carrier_seal_intact": false }, "expected_output": { "tampering_detected": true, "liability_assignment": "LOGISTICS_PROVIDER", "seller_reimbursement_eligible": true, "recommended_settlement": "FULL_BUYER_REFUND_VIA_CARRIER_INSURANCE", "beckn_status": "dispute_rebuttal_drafted" } }, { "input": { "dispute_id": "DISP-881", "buyer_claim": "Broken ceramic bowl inside sealed container", "dispatch_weight_kg": 2.1, "delivery_weight_kg": 2.1, "carrier_seal_intact": true }, "expected_output": { "tampering_detected": false, "liability_assignment": "SELLER_PACKAGING", "seller_reimbursement_eligible": false, "recommended_settlement": "SELLER_REPLACEMENT", "beckn_status": "dispute_accepted" } } ] ```

Maintains mock dispute proceedings; does not issue financial debits or make binding judicial rulings. Use mock external writes. Require human review before any real deployment.