Build a Buyer App Cancellation Fee and Refund Explainer

Analyze post-order cancellation requests across open commerce network messages to determine applicable merchant restock fees and logistics penalties. Compile clear refund breakdown receipts for buyer app customer advocates.

E-commerce customer service lead

Parse cancellation timestamps, fulfillment progress states, and cancellation policy terms from mock Beckn order files.

Determine whether the cancellation occurred before or after merchant dispatch or courier pickup.

Calculate refundable order amounts, non-refundable logistics allowances, and merchant restocking withholdings.

Generate an itemized refund breakdown receipt with clear policy rationales for buyer review.

Support agent portal showing order timeline milestones, cancellation window meters, and generated refund breakdowns.

Construct synthetic mock orders with progressive fulfillment stages and standardized cancellation policies in JSON. Starter examples below are synthetic. They are not downloaded records.

Beckn protocol specifications Adopts Beckn core post-order cancellation and order update specifications to process order stage metadata.

pydantic-ai, fastapi, pytest. Validates state machine transitions and numeric refund fee calculations with strict schema enforcement. Lightweight model supporting structured JSON schema outputs and mathematical deduction reasoning.

Submit runnable source, pinned dependencies, setup commands, a working interface, example outputs, and a recorded end-to-end demo. Include tests and an action log.

Enforces zero cancellation penalty for pre-dispatch cancellations within grace periods.

Applies documented logistics deductions when cancellation happens after courier pickup.

Outputs complete itemized financial summaries without executing actual payment gateway reversals.

```json [ { "input": { "order_id": "ORD-7719", "order_state": "Packed", "item_subtotal": 1500, "delivery_fee": 100, "cancellation_time_minutes_after_order": 15, "merchant_grace_period_minutes": 30 }, "expected_output": { "refund_eligible": true, "item_refund": 1500, "delivery_fee_refund": 100, "total_refund_inr": 1600, "cancellation_penalty": 0, "reason": "Cancelled within merchant grace period prior to carrier dispatch." } }, { "input": { "order_id": "ORD-7720", "order_state": "Out_For_Delivery", "item_subtotal": 2200, "delivery_fee": 150, "cancellation_time_minutes_after_order": 120, "merchant_grace_period_minutes": 30 }, "expected_output": { "refund_eligible": true, "item_refund": 2200, "delivery_fee_refund": 0, "total_refund_inr": 2200, "cancellation_penalty": 150, "reason": "Cancelled post-dispatch; courier fulfillment fee forfeited per policy." } } ] ```

Simulates refund rules and policy calculations without touching live payment rails or bank balances. Use mock external writes. Require human review before any real deployment.